Terms of service

Terms of Service for Jewelry Store

  1. Order Acceptance:
    All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for reasons including, but not limited to, product availability, errors in the order, pricing issues, or suspicion of fraudulent activity.

  2. Pricing and Product Information:
    We make every effort to ensure that all product descriptions and pricing are accurate. However, in the event of any pricing error, we reserve the right to correct the price and notify you before processing your order

  3. Payment Methods:
    We accept cash on delivery, bkash and nagad for payment

  4. Delivery & Shipping:

    • We offer various shipping options. Delivery times may vary based on your location and the shipping method chosen.

    • Jewelry items are often fragile and require secure packaging. We take extra care to ensure your jewelry arrives safely.

    • We are not responsible for any delays in delivery once the order has been shipped by our delivery service.

  5. Returns and Exchanges:

    • Jewelry items may be returned or exchanged only if they are unworn, undamaged, and returned in their original packaging.

    • Custom and personalized jewelry items are non-returnable and non-refundable unless there is a manufacturing defect.

    • You must request a return or exchange within 14 days of receiving your order.

  6. Defective Products:
    If you receive a defective or damaged item, please notify us immediately within 24 hours of delivery with pictures of the defect, and we will provide you with a solution, either through a refund or replacement.

  7. Jewelry Care:
     We are not responsible for damage caused by misuse, neglect, or improper care, including exposure to chemicals, water, or extreme heat.

  8. Intellectual Property:
    All images, logos, designs, and content on our website are the property of our jewelry store and are protected by intellectual property laws. You may not use any of these materials without our express written permission.

  9. Liability:
    Our liability is limited to the value of the product purchased. We are not responsible for any direct, indirect, or consequential damages resulting from the use of our products.

  10. Changes to Terms:
    We reserve the right to modify these Terms of Service at any time. Any changes will be posted on this page, and the updated terms will be effective immediately upon posting.

  11. Privacy:
    We value your privacy. All customer information is stored securely and only used for processing orders and communication purposes as outlined in our Privacy Policy.

  12. Product Availability:
    If an item is out of stock, we will notify you and provide an option for a refund, exchange, or backorder, depending on your preference